Oracle Retail Knowledge Base

3 Provisioning

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Provisioning

Once your environments are ready for you, the person designated as your service administrator will receive a welcome e-mail: one for each environment type (stage, production, and so on).

This e-mail has several key pieces of information:

  • Username

    • This user is referred to as the Service Administrator user in this document. A temporary password will be sent in a separate e-mail.

  • Link to the OCI IAM Domains UI.

  • A link to access Oracle Retail Home.

  • Customer Support (CSI) Number.

It is recommended that you save this e-mail for future reference, because at this point the service administrator is the only person with access.

Access OCI IAM

Once you receive your welcome e-mail, it is recommended that you, as the system administrator, log into the OCI IAM console to verify your access and set a new password. You will also be assigned the application administrator group1 for each Merchandising service in both your production and pre-production environments. Note that the group for pre-production will have an added extension (_PREPROD) in order to differentiate between the two. These should not be deleted.

It is also recommended that you add additional administrators in order to have a backup administrator and share in user management administration, as at this point no one else in your organization will have access to OCI IAM or the Merchandising solutions. For assistance in creating users or adding them to groups, see the following documents:

  • Managing Users

  • Understanding Administrator Roles

Note:

You may notice that there are a number of other user IDs set up in OCI IAM for Merchandising (for example, bdi_admin, jos_admin). These users were seeded by the Oracle Cloud Operations team for use in Merchandising batch and integration processes. These users will be managed by the Oracle Cloud Operations team.

1 Group is the equivalent of role in the Merchandising security setup.

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3. Validate that the Role Mappings page opens without errors. You should see a list of the job roles for the service you were logged into displayed in the table on the screen.

Register Customer Support Identifier

The welcome e-mail will also include your Customer Support Identifier (CSI). This should be registered with My Oracle Support (MOS), which you will use to log questions or issues about these services. Follow link in the e-mail or access support.oracle.com to create a new account. If you already have a MOS account, remember to add your new CSI to your existing MOS account.

The first person to request access to a CSI will be checked by Oracle to ensure the domain of their e-mail address matches the domain associated with the CSI. Once approved, they will be made the Customer User Administrator of that CSI, and can approve others to use it. If someone else has already been made the administrator of that CSI, then the request will be e- mailed to him or her for approval. For more information on the Customer User Administrator, see Doc ID 1544004.2 .

Note:

You will not be able to register your CSI number until your production environment has been provisioned.

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