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Table 5-1 RMA - Fields and Description
| Fields | Description |
|---|---|
| Customer | Displays the customer. |
| Customer Location | Displays the customer location. |
| Return Location | Displays the return location. |
| Return Method | Displays the return method. |
| Currency | Displays the currency of the franchise return. |
| Customer Reference | Displays the customer reference, if available. This field remains enabled until the franchise return is approved. |
| Create Date | Displays the date the franchise return has been created. |
| Cancel Reason | Displays the cancel reason. This field is only displayed when the franchise return has been cancelled at the header level. Only 40 characters of the cancel reason are displayed. |
| Transfer | Displays the transfer number linked to the return. The transfer number link takes you to the Transfer page in view mode. This field is only available when the franchise return has been approved. |
| Comments | Displays comments for the franchise return. |
Items
In the Items section you can add or maintain the items for the franchise return.
Items - Actions Menu and Icons
Use the Actions Menu and icons to apply actions to the table. You can perform the actions listed below, as well as actions described in “Action Menu and Icons” in the Oracle Retail Merchandising Do the Basics User Guide .
Table 5-2 Items - Actions Menu/Icons and Description
| Actions Menu/Icons | Description |
|---|---|
| Mass Update and Mass | Opens the Mass Update pop-up. |
| Updatebutton | This option is only available for franchise returns in Input status. For more information about the mass update option, see theApply a Mass Update for Items on a Franchise Returnsection. |
| Stock on Hand | Opens the Inventory by Location page. For more information about this page, seeView Inventory by Location in the_Oracle® Retail Merchandising Inventory User Guide_. |
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a. In the Customer field, enter, select or search for the customer. This field is a required field.
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b. In the Customer Location field, enter select or search for the customer location. This field is a required field.
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c. In the Return Location field, select a return location type from the list. Then enter, select or search for the return location. This field is a required field.
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d. In the Return Method field, select if you want to return the item to the location or destroy the item on site. This field is a required field.
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e. In the Currency field, enter, select or search for the currency of the franchise return. This field is a required field.
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f. In the Customer Reference field, enter a customer reference, if available.
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g. Then choose one of the following options.
- Select OK to create the franchise return and close the pop-up. The Franchise Return pop-up appears in a new tab. The RMA section of the pop-up contains the information you have entered.
For more information about the Franchise Return pop-up, see the Franchise Return section.
- Then add items to the franchise return. For more information about how to add items to the franchise return, see the Add Items to a Franchise Return section.
Note:
Select Cancel to reject all entries and close the pop-up.
Add Items to a Franchise Return
To add an item to a franchise return, follow the steps below.
1. In the Items section, select Actions > Add , or use the Add icon . The Add Item popup appears.
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Click Advanced to access the search section in advanced mode.
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Click Basic to return to basic mode.
Search for a Franchise Return Through the Basic Search Criteria
To search for a franchise return using basic search criteria:
1. Enter, select or search for one or all of the following basic search criteria.
Table 5-4 Franchise Return Search - Basic Search Criteria and Description
| Fields | Description |
|---|---|
| Matchoption | Check radio button All or Any. All - only franchise returns matching all entered search criteria are shown. Any - franchise returns matching any of the entered search criteria are shown. |
| RMA | Enter the RMA. |
| Return Location | Enter, select or search for the return location. |
| Customer | Enter, select or search for the customer. |
| Customer Location | Enter, select or search for the customer location. |
| Supplier Site | Enter, select or search for the supplier site. |
| Supplier Site Name | Enter the supplier site name. |
| Status | Select the status of the franchise return from the list. |
| Order No. | Enter, select or search for the order number. |
| Item | Enter, select or search for the return item. |
2. Click Search . The franchise returns that match the search criteria are displayed in the Results section.
3. Click Reset to clear the search section and results.
4. Click Done to close the page.
Search for a Franchise Return Through Advanced Search Criteria
To search for a franchise return using advanced search criteria:
1. To search using advanced search criteria, enter or select one or all of the advanced search criteria.
2. To narrow down the search, use the list next to the search fields. For example, determine if the entered value should equal or not equal the search result.
3. Click Search . The franchise returns that match the search criteria are displayed in the Results section.
4. Click Reset to clear the search section and results.
5. Click Add Fields to add more fields for the advanced search. To remove the field from the search, click the x right next to the field.
6. Click Done to close the page.
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Edit a Franchise Return
To edit a franchise return, follow the steps below.
1. From the Tasks menu, select Inventory > Franchise Orders > Manage Returns . The Franchise Return Search page appears.
2. Enter or select search criteria as desired to make the search more restrictive.
3. Click Search . The franchise returns that match the search criteria are displayed in the Results section.
4. In the RMA column, click the RMA link, or mark a record and select Actions > Edit , or use
- the Edit icon . The Franchise Return pop-up appears.
5. In the RMA section:
Edit the Customer Reference field, or a comment to the franchise return.
Note:
You can only edit these fields when the franchise return is still in Input status.
6. In the Items section:
- Add an Item
For more information about how to add an item to a franchise return, see the Add Items to a Franchise Return section
- Edit an Item
For more information about how to edit an item on a franchise return, see the Edit Items on a Franchise Return section.
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Delete an Item
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Apply a Mass Update for all items on the franchise return
For more information about how to apply a mass update for items on a franchise order, see the Apply a Mass Update for Items on a Franchise Return section.
Note:
You can only add, delete or apply mass updates for items on a franchise return when the return is still in Input status.
7. Then choose one of the following options.
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Click Save to save your changes.
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Click Save and Close to save your changes and close the pop-up.
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Click Cancel to reject all entries and close the pop-up.
Edit Items on a Franchise Return
To edit an item on a franchise return, follow the steps below.
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b. Then choose one of the following options.
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Click OK to cancel the franchise return.
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Click Cancel to reject your entry and close the pop-up.
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In this guide
- Guide: Franchise Management User Guide
- Previous: 4 Franchise Orders